Built in 2003, the modern Hotel AC Ciutat de Palma has a total of 85 guest rooms, including 80 twin rooms and a further 5 singles, which are built over 5 floors. All guest rooms at the hotel are either air conditioned or centrally heated according to the season, and come equipped with a fully fitted "en suite" bathroom with shower and hairdryer, along with a safety deposit box available for rental, direct dial telephone, satellite television, complimentary mini bar and either a balcony or terrace with exterior views. In addition to the above features, a maid service is also provided undertaking a change of towels as required and change of bed linen twice a week.

Guest facilities on offer include a 24 hour reception area with currency exchange desk and luggage rooms for late departures, along with an air conditioned buffet style restaurant, offering a choice of traditional Spanish, international and vegetarian menus, as well as a games room, public internet terminals with WiFi in selected areas, laundry and medical services, and a lounge bar.

For business guests, the Hotel AC Ciutat de Palma also offers the use of 2 large air conditioned conference and meeting rooms, seating a maximum of 45 people, both of which are equipped with a selection of modern audio visual aids.